Privacy policy

The information we collect

Information collected during the reservation process

Making an online booking requires you to fill in the reservation form. The information we need to process your reservation includes: your first and last name, telephone number, e-mail address, arrival time and company details if you would like to receive an invoice.

Information collected automatically

When you visit our website some information is collected automatically e.g. your IP address, domain name, type of browser and operating system etc.

How we use your personal information

We do not pass on or sell your personal information to any third parties.

The information collected during the reservation process is used solely for the purpose of providing apartment rental services.

If you signed up to our newsletter or if you have given your consent to receive it, we will use your information to send you the newsletter.

The information collected automatically can be used to analyze user behaviour on our website as well as demographic data or to personalize the contents of our website. The information is automatically collected about each user.

The information collected when you send us an enquiry will be used solely for the purpose of answering your e-mail.

In the event of the inspection made by the General Inspectorate for the Protection of Personal Data, your personal information may be disclosed to their staff in compliance with the Data Protection Act.

If you break our Terms and Conditions or the law, we may be required by law to disclose your information to the police or any other law enforcement or regulatory body.

Contact with guests

If you have made a reservation, you may receive e-mails from us about your booking. We may also contact you by phone, if we need to provide you with some important information about your reservation.

If you signed up to our newsletter or if you have given your consent to receive it, we will use your information to send you the newsletter by e-mail.


We may use cookies on our website to identify your browser, which helps us to customize our service. Cookies do not include any personal information about you.

How we protect your personal information

When we collect your information, the communication between your computer and our server is encrypted using the SSL (Secure Socket Layer). Additionally, our databases are kept secure against third party access.

Privacy policy changes

We reserve the right to make changes to this privacy policy by posting a new one on our website.

Contact with us

The information is collected by Friendly Inn Anna Cieszyńska-Polak, ul. Johna Baildona 24b/17, 40-115 Katowice, Poland.

If you have any further questions about our privacy policy, please contact us using the details provided in the Contact section on our website.